Your legal guarantee rights

This is the European Union's official notice on the legal guarantee. It applies to every lamp we sell to consumers in the European Union.

EU notice on the legal guarantee. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights if goods do not match the description or do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered and which becomes apparent within the legal guarantee period, and must offer free repair or free replacement or, in some cases, a price reduction or full reimbursement. What to do if you receive non-conforming goods: contact the seller as soon as possible and provide proof of purchase.

More information for every EU country: europa.eu/youreurope/guarantees

How to make a claim with us, and our own two-year commercial guarantee, are described in part 4 of our Refund policy and in section 8 of our Terms of service.